Terms of Service
Last updated: 16th December 2025
- Introduction
- Legal Entity Information
- Scope of These Terms
- Eligibility and Authority
- Permitted Use
- Website Content and Forward-Looking Statements
- Intellectual Property and Reservation of Rights
- Third-Party Links
- Data Protection and Privacy
- Export Controls and Sanctions
- No Warranties
- Limitation of Liability
- Indemnification
- Suspension or Termination
- Force Majeure
- Relationship of the Parties
- Governing Law and Jurisdiction
- Changes to These Terms
- Severability
- Survival
- Entire Agreement
- Contact Information
1. Introduction
These Terms of Service (“Terms”) govern access to and use of the Vaivera website and any content, materials, or information made available through it.
Vaivera is developed and operated by Caeleste Ltd ( “we”, “us”, or “our”).
By accessing, browsing, or using the Vaivera website, or by submitting any enquiry, demo request, or form through the website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you should not use the website.
2. Legal Entity Information
The Vaivera website is operated by the following legal entity:
Legal name: Caeleste Ltd
Jurisdiction of establishment: United Kingdom
Registered/operational address: North Quay, Norfolk, United Kingdom
3. Scope of These Terms
These Terms apply solely to:
- access to and use of the Vaivera website; and
- any informational, descriptive, or promotional materials made available through the website.
These Terms do not govern:
- access to or use of the Vaivera platform, including any software, APIs, dashboards, or technical services; or
- any commercial, technical, or service relationship between us and our customers or partners.
Any access to or use of the Vaivera platform or related services is subject to separate written agreements entered into between the relevant parties.
4. Eligibility and Authority
The Vaivera website is intended for use by professionals, organisations, and business users.
By accessing or using the website, you represent and warrant that:
- you are at least 18 years of age; and
- where you access or use the website on behalf of an organisation, you have the authority to bind that organisation to these Terms.
If you do not meet these requirements, you must not use the website
5. Permitted Use
You agree to use the Vaivera website only for lawful purposes and in accordance with these Terms.
You must not:
- misuse the website or attempt to gain unauthorised access to any systems, networks, or data connected to the website;
- interfere with, disrupt, or compromise the integrity, availability, or security of the website;
- introduce viruses, malware, automated scraping tools, or other harmful code;
- use the website in a manner that violates applicable laws or regulations; or
- use the website in a way that infringes the rights, intellectual property, or legitimate interests of others.
We reserve the right to take appropriate measures, including restricting or terminating access, where misuse of the website is identified.
6. Website Content and Forward-Looking Statements
All content made available on the Vaivera website is provided for general informational purposes only.
Descriptions of products, capabilities, features, architectures, deployment models, or use cases are indicative and may be modified, updated, or withdrawn at any time. Such descriptions do not constitute binding commitments, guarantees, or promises regarding functionality, availability, performance, or timelines.
Nothing on the website constitutes legal, regulatory, financial, or technical advice. Users should not rely on website content as a substitute for professional advice or for decisions of legal, regulatory, or commercial significance.
7. Intellectual Property and Reservation of Rights
All intellectual property rights in and to the Vaivera website and its content, including text, graphics, logos, trademarks, design elements, and materials, are owned by or licensed to us unless otherwise stated.
You are granted a limited, non-exclusive, non-transferable, and revocable right to access and use the website solely for internal, non-commercial purposes.
Except as expressly permitted under these Terms, you may not reproduce, distribute, modify, publicly display, or create derivative works from website content without prior written consent from us.
All rights not expressly granted under these Terms are reserved by us.
8. Third-Party Links
The Vaivera website may contain links to third-party websites or resources provided for convenience or informational purposes only.
We do not control, endorse, or assume responsibility for the content, availability, accuracy, or practices of any third-party websites. Accessing third-party websites is at your own risk and subject to the terms and policies of those third parties.
The inclusion of a link does not imply any affiliation, partnership, or endorsement by us.
9. Data Protection and Privacy
Personal data collected through the Vaivera website is processed in accordance with the Privacy Notice and Cookie Policy, which form an integral part of these Terms by reference.
By using the website, you acknowledge that you have read and understood the Privacy Notice and Cookie Policy and agree to the processing of personal data as described therein.
Nothing in these Terms limits or excludes any data protection rights afforded to individuals under applicable data protection laws.
10. Export Controls and Sanctions
You agree to comply with all applicable export control, sanctions, and trade compliance laws and regulations in connection with your use of the Vaivera website and any materials accessed through it.
You must not use, access, or permit access to the website in a manner that would cause us to violate applicable export control or sanctions laws, including restrictions relating to prohibited jurisdictions, entities, or individuals.
11. No Warranties
The Vaivera website and all content made available through it are provided on an “as is” and “as available” basis.
To the fullest extent permitted by applicable law, we disclaim all warranties, whether express, implied, or statutory, including any warranties of accuracy, completeness, reliability, availability, fitness for a particular purpose, or non-infringement.
We do not warrant that the website will be uninterrupted, error-free, or free from security vulnerabilities, nor that any defects will be corrected.
12. Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with:
- your access to or use of, or inability to use, the Vaivera website;
- any reliance placed on content made available through the website;
- any errors, omissions, interruptions, delays, or technical failures; or
- any security incidents affecting the website.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
13. Indemnification
You agree to indemnify, defend, and hold us, our affiliates, officers, employees, and agents harmless from and against any claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
- your misuse of the Vaivera website;
- your breach of these Terms; or
- your violation of any applicable law or the rights of any third party.
14. Suspension or Termination
We reserve the right to suspend or terminate access to the Vaivera website, in whole or in part, at any time and without prior notice, where use of the website is unlawful, abusive, or inconsistent with these Terms.
Suspension or termination may also occur to protect the security, integrity, or availability of the website or to comply with legal or regulatory obligations.
15. Force Majeure
We shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from events beyond its reasonable control.
Such events may include, without limitation, natural disasters, acts of government or regulatory authorities, changes in law, acts of war or terrorism, labour disputes, network or infrastructure failures, power outages, or other events commonly recognised as force majeure.
16. Relationship of the Parties
Nothing in these Terms shall be construed as creating any partnership, joint venture, agency, employment, or fiduciary relationship between you and us.
You have no authority to act on behalf of, or to bind, us in any manner.
17. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict-of-law principles.
The courts of that jurisdiction shall have non-exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms, subject to any mandatory rights or protections available under applicable law.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes in legal requirements, regulatory guidance, or the operation of the Vaivera website.
Updated Terms will be published on the website, and the “Last updated” date will be revised accordingly. Continued use of the website after such updates constitutes acceptance of the revised Terms.
19. Severability
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed from these Terms and shall not affect the validity or enforceability of the remaining provisions.
The remaining provisions shall continue in full force and effect.
20. Survival
Any provisions of these Terms which by their nature are intended to survive termination or expiry shall survive, including without limitation provisions relating to intellectual property rights, disclaimers and limitations of liability, indemnification, governing law and jurisdiction; and dispute resolution.
21. Entire Agreement
These Terms constitute the entire agreement between you and Caeleste Ltd relating to your use of the Vaivera website and supersede any prior or contemporaneous understandings, communications, or representations, whether written or oral, relating to such use.
22. Contact Information
To discuss or get in touch please use the form